Advantages of a maintenance contract

The maintenance contract contains the following:
- access to our Hotline Support to solve programming or software problems
- automatic free updates to the newest and improved software versions.

Hotline Support
You have problems with programming the machine, can’t accept a down time and need a quick solution.

You have problems with DXF files, for example you can’t open the file and the customer waits already for the result. You need a quick and professional support.

You install new PC’s, Server, operating systems, etc. The software has to be installed again, we would like to help you.

Even if you have a data loss you get a professional support of our specialists to get your data back, of course only if you did backups of the important data.

If you use the software „PC-Anywhere“ it is possible for us to solve your problems directly from our office. You show us your problem and we see your screen and can use your mouse and keyboard, just like sitting next to you in your office.

Our Hotline is available for you from Monday to Friday from 8:00 a.m. – 12:00 a.m. and 1:00 p.m. – 4:00 p.m. and on Saturday morning under mobile phone.

New software versions
You get at least once a year gratis the newest software versions, with the newest improvements to work more efficient.

Your machines work normally more than 10 years. The computer branch changes a lot and quite fast. You often change operating systems, hardware and software, but you always need an adapted software to work efficiently. If you have a maintenance contract you will always get this adapted and improved software.

If you need special solutions for your problem our support team and developers will try to find a solution for you.

You or your customer have a new CAD version, the DXF files have changed and you can’t read them in any more. Even in this case we will solve the problem and create an interface for you.

You get access to our protected and fast ISDN server and to the internet maintenance sector with the newest product versions, service packs, the newest technical manuals, product tips, etc. Here it is possible for you to inform you in a quick and easy way and if necessary optimise and update your software.

Result of a maintenance contract:
With a maintenance contract you will always be able to work fast and efficient, because we will always help you and never let you alone with your problem.

DXF and DWG interfaces are adapted permanently to the actual CAD programs. So you can always read and cut your parts.

A new software version with a maintenance contract is free. If you need a new software version to solve a problem without a maintenance contract, the software is more expensive than with maintenance contract. You also get competent help from our Hotline to solve your problems.

Make a maintenance contract today, before you forget it!